Fraud Detection & Remediation
AAMVA’s Fraud Detection & Remediation (FDR) program is the industry’s premier fraud training used by DMV’s, Law Enforcement, Federal agencies, and corporations worldwide. With training modules and supplements that develop skills in the authentication of more than 12 document categories, People & Actions, Imposter Fraud, Internal Fraud, and more, FDR is the most comprehensive anti-fraud toolbox available. The modularized eLearning suite is critical to anyone handling secure documents or sensitive transactions, and is applicable to a wide variety of staff beyond the license counter.
Courseware Updates and Enhancements
A detailed change document is available here.
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Please Note: Because the courseware is intended for agency-wide implementations, individual employees seeking to download the material are asked to check with their agency's training department before proceeding. Downloads will NOT commence for users that have enrolled only in the basic website registration process.
FDR is the industry standard in fraud training, with content provided directly by federal, state, and provincial issuing agencies. This is critical training for anyone handling documents of any kind as part of their job duties. A 100+ page reference manual is included, so staff will always have the fraud tools they need close at hand. This interactive, computer-based training is fully narrated, user friendly, and appropriate for all staff levels.
This suite of modules introduces the basic techniques of fraudulent document recognition that staff can employ without the need for expensive forensic tools. By providing in-depth examples and explanations of the types of security features in circulation today, and most importantly, how to identify them, the modules provide the tools needed to flag documents for review that may have otherwise been accepted at face value as genuine.
Because the program includes a printable job aid and “quick tips” covering essential concepts and document features, staff will always be armed with the fraud detection tools they need. FDR Level I's modules range from 30-45 minutes each (including a knowledge assessment at the end of each module). Jurisdiction Members may deliver the suite as a whole or choose to offer only those modules that are of highest priority/interest.
Level II is a natural progression of Level I's concepts in order to bring document examination to the next level. The courseware introduces covert security features and develops student skills in the use of magnification, auxiliary lighting and UV tools. Although covert features are presented generically (a review of detailed covert features of specific documents is NOT provided), the course will provide a solid understanding of how to begin a second-level review in today's fraud environment. With this foundation, students can effectively engage with local fraud experts and document issuers in detailed reviews of documents important to their specific job duties.
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FDR should not be downloaded by individual students. Instead, please check with your agency's training department for internal availability of the course(s).
The FDR courseware is intended for agency-wide implementations, and should be downloaded by a single contact from the member agency, and distributed as desired. Managers of agency business units are not prohibited from downloading the courseware, however, AAMVA advises managers to coordinate with your agency training and IT staff.
A number of courseware formats are available. FDR can be easily printed, distributed via CD, installed on an agency intranet or Learning Management System (LMS), or be used to develop classroom training. The Implementation Guide available below, the Download Page itself, and the Quick Start documents within the download packages will provide further details about each version.
AAMVA has developed an Implementation Guide that explains how member agencies can use the various formats available to best fit their training strategies. Download the guide here.
AAMVA Jurisdiction Member or FDR Maintenance Committee Member credentials are required.
AAMVA is pleased to offer select content from FDR Level I Training Modules 1-14 for purchase by commercial organizations and individuals*. Learn how to examine documents AND their presenters before relying on them to complete transactions. FDR is the industry standard in fraud training, with content provided directly by federal, state, and provincial issuing agencies. This is critical training for anyone handling identity documents of any kind as part of their job duties.
The training is purchased/accessed online, and is available in both Standard and Continuing Professional Education (CPE) accredited versions.
Click HERE for details/purchase from the AAMVA Learning Store. You will be brought to our external site hosted by eLearnify.net.
In order to help ensure the integrity and lawful use of the documents its members issue, AAMVA offers select FDR Level I eLearning modules for use by banks, notaries, insurance companies, retailers, healthcare facilities and other entities that rely upon physical documents. AAMVA has opportunities available for parties wishing to become authorized resellers of FDR to these markets.
You must operate a SCORM-compliant, web-based Learning Management System with e-commerce capabilities in order to qualify as a potential reseller.
If you would like to bring FDR training to your customer base, please provide your contact information here.
*AAMVA and its authorized resellers reserve the right to establish eligibility requirements for entities and individuals seeking to purchase FDR.