Focus Tracks
Track 1: The Customer Experience
Track 2: Roadway Safety
Track 3: Records and Data Management
Law Institute Session State and Provincial Police Members
8:00 am - 4:00 pm
Registration
8:00 am - 8:45 am
Breakfast
9:00 am - 10:30 am
General Session
Opening Session
Join AAMVA Chair of the Board Kristina Boardman and AAMVA President and CEO Anne Ferro and their guests in opening the 2023 Workshop & Law Institute. Hear what the three standing committees—Driver, Vehicle, and Law Enforcement—have accomplished and what they will undertake during the coming year.
10:30 am - 10:45 am
Transition Break
10:45 am - 12:00 pm
Concurrent Sessions
Customer Savvy Communications
Unified communications streamline processes and allow DMVs to better serve customers by having a 360° view of interactions and ultimately, the customer experience. Hear how members are using this model to provide consistent messaging to, from, and with the customer, and the impact of this approach on the customer experience.
Distracted Driving
Learn about the recent Governor’s Highway Safety Association’s report, Directing Drivers’ Attention: A State Highway Safety Office Roadmap for Combating Distracted Driving, which offers one of the most comprehensive looks at this pervasive, yet preventable, traffic safety problem. Also hear about AAMVA’s Strengthening Distracted Driving Education, Legislation, and Enforcement with an emphasis on model legislation.
Insurance Verification
This session is for jurisdictions with an insurance verification program in place or contemplating implementing one for the first time. Topics covered will include legislative initiatives, establishing stakeholder support for a new program, strengthening existing programs by providing law enforcement and the courts access to insurance information, and assessing increased fines or revocations for those who don’t comply with insurance laws.
12:00 pm - 1:00 pm
Lunch
1:00 pm - 2:00 pm
Concurrent Sessions
Accommodations and Support for Identified Communities
Whether it’s a law enforcement officer roadside or a DMV staff person giving a road test or issuing a driver license, there can be challenges effectively interacting with persons with various conditions which may not be readily apparent, such as being on the autism spectrum or having a hearing impairment. This session provides information on the tools some jurisdictions are using to meet operational needs while assisting persons with these conditions.
License Plate Standard Update Listening Session
This session will provide an update on the progress the AAMVA License Plate Standard Working Group has made on drafting the third edition of the License Plate Standard and will also provide an opportunity for attendees to give feedback that could influence the content of the final document.
Tools to Enhance Data Integrity
The increased reliance on technology systems for the collection and sharing of data has created a greater need to keep data updated and clean. This data is often analyzed and used for strategic safety and fraud prevention purposes. AAMVA has developed reports across its many platforms that are used by members so that users can best leverage the data to manage their programs. Learn about the reports that are available and how jurisdictions use these reports as part of their daily operations.
2:00 pm - 2:15 pm
Transition Break
2:15 pm - 3:30 pm
Concurrent Sessions
The New Do-It-Yourself (DIY) DMV
Customer service is at the heart of every transaction at the DMV and as technology has changed, so have the customer expectations. Join this session to hear how jurisdictions are providing more self-service options for customers to complete transactions, serve more customers and increase customer satisfaction, which allow DMV staff to focus on other operational aspects of efficiency.
The Future of New Driver/Non-CDL Testing
Recent developments in technology, driver education, and touchless transactions have led jurisdictions to pilot new approaches to new driver testing. Programs such as remote skills examiner, at-home knowledge testing, simulator testing, and waivers, is causing a fresh look at how agencies test and license new drivers.
Benefits of Integrating Driver License Compact and State-to-State Verification Service
Join this session to learn about the future of the Driver License Compact (DLC) and the State-to-State Verification Service (S2S). The session will also cover the work being done on the merger between the DLC and S2S. and how the S2S Driver History Record (DHR) provides functionality to ensure "one driver, one driver history.” Presenters will discuss their recent DHR implementation and the lessons learned.
3:30 pm - 3:45 pm
Transition Break
3:45 pm - 5:00 pm
GENERAL Session
Peer-to-Peer Jurisdiction Roundtables
Jurisdiction, Federal, and Local Government members only
Topics:
- Real ID (Table 1)
- Driver Fitness and Accommodations (Table 2)
- Working with the Courts (Table 3)
- Staff Morale, Recruiting, and Retention (Table 4)
- Staff Safety and Difficult Customers (Table 5)
- Supply Shortages and Sourcing Materials (Table 6)
- Transportation Funding Alternatives (Table 7)
- Online Vehicle Sales (Table 8)
- FMCSA PRISM Program (Table 9)
- Fighting Fraud (Table 10)
- Building Community Trust in Law Enforcement (Table 11)
- Body Worn Cameras (Table 12)
- Law Enforcement Use of NMVTIS (Table 13)
- Law Enforcement Use of Unmanned Aerial Vehicles (Table 14)
- Automated Vehicles (Table 15)