The objective of this project is to develop a certification program for the purpose of professionalizing and upgrading positions in the titling and registration areas.
Jurisdictions have individual specialized training and development programs for employees in the title and registration areas, however, there are no standards or certification processes in place. A certification program should add credibility to positions and provide support for upgrading. A model certification program should include, but not be limited to the following areas:
- Detecting fraud in title and registration documents
- Recognizing possible violations in odometer disclosure
- Identifying attempts to title or register in other jurisdictions to avoid certain taxes or fees
- Understanding federal requirements
- Training in the use of standard resource material such as NADA publications and Polk manuals
- Training on home statutes, policies and procedures
- Use of Web sites as a source of information
- Customer service training