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Summer 2007 (Vol. 12, No. 2)

Welcome to the New Move Online! 


Subscribers and AAMVA members can now enjoy the magazine's informative articles in this online format. For a full PDF of the Summer 2007 issue, click the cover below (and be patient, it's a large file). Or, see the Table of Contents on the left to read the articles directly on our site.


Move (Vol. 12, No. 2) Branching Out: A New Approach to Customer Service 

Feature Articles 

Benchmarking: Learning How to Improve Performance

A handful of jurisdictions have found that benchmarking is a useful tool to standardize operations, assess customer expectations and needs, and ultimately improve performance.

Department of Homeland Security Prepares to Implement Real ID

Learn more about the Department of Homeland Security's collaborative approach to implementing the Real ID Act, which establishes uniform minimum standards for state-issued driver's licenses and identification cards.

Academic Institutions: Making Your Resources Count

Motor vehicle agencies can tap into partnerships with college and university research programs as a cost-effective, mutually beneficial way to enhance employee education and conduct research.
 

Congratulatulations to Our Cover Photo Winner!

Lauren DeAngelis, former Publications Specialist, AAMVA
To submit your own photos for future covers, see the Move main page.