The necessity for system modernization is commonly understood and acknowledged across jurisdictions that handle motor vehicle and driver licensing systems. For many, supporting computer systems were built in the 1960s and 1970s using languages that are now outdated and unsupported and that were built long before customer service became such an important part of a DMVs’ mission. The journey into modernizing legacy systems takes significant time, money, and resources, and failure or project closure without completion is at an all-time high.
Although many documents are available publicly that detail system modernization project failures and successes, the expertise of motor vehicle administrations’ participation in legacy modernizations up until now has been largely undocumented. The expertise of both motor vehicle agencies and industry was sought in the development of this document. It provides a roadmap to assist those in or about to begin their modernization journey, and it paves the way for success.
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Although many documents are available publicly that detail system modernization project failures and successes, the expertise of motor vehicle administrations’ participation in legacy modernizations up until now has been largely undocumented. The expertise of both motor vehicle agencies and industry was sought in the development of this document. It provides a roadmap to assist those in or about to begin their modernization journey, and it paves the way for success.