AAMVA - 2018 AIC Program

Tuesday August 21
Wednesday August 22
Thursday August 23

7:15 am – 8:45 am
Law Enforcement Memorial Breakfast (invitation only)
Courtesy Spiewak, Inc.

7:30 am – 5:00 pm
Registration

7:30 am – 5:00 pm
Conference Information Desk

7:30 am – 7:00 pm
Exhibit Hall

7:30 am – 8:30 am
Breakfast

9:00 am –12:00 pm
GENERAL SESSION: Opening Ceremonies and Annual Membership Meeting
Opening General Session Ceremonies courtesy Decision Dynamics Inc. and TrueCar

12:00 pm – 1:00 pm
Lunch
Courtesy Pennsylvania Automotive Association

1:00 pm – 2:15 pm
CONCURRENT SESSIONS

Marijuana & Opioid Impacts on Impaired Driving
Hear the latest available information from jurisdictions tackling these challenges, including how Canadian law enforcement is preparing for national marijuana legalization. Also hear about one agency’s Narcan deployment strategy to improve officer safety and save lives.
Blockchain Technology: What Is It and Why Should I Care?
Gain an understanding of the basics of the new blockchain technology that is already impacting the international monetary system and may also have impacts on identity management.
Courtesy PDP Group, Inc.
Leveraging Data to Improve Customer Service
In an increasingly customer-centric world, the ability to capture and use customer insights, to target consumers more successfully, optimize service operations, and shape the customer experience, is critically important. Come hear how jurisdictions are gathering the right data, applying useful insights, and targeting operations resulting in optimized customer service. Take away ideas and strategies to apply in your own jurisdiction.

2:15 pm – 2:30 pm
Transition Break

2:30 pm – 4:00 pm
CONCURRENT SESSIONS

QuickConnect – Regions 1 and 3
Regions 1 and 3 jurisdiction members can take advantage of this time to meet with exhibitors and qualified sponsors and see what solutions they have to offer. QuickConnect sessions are short, one-on-one meetings between a jurisdiction and an exhibitor or sponsor. Participants should have received a QuickConnect schedule after registering. Please bring your QuickConnect appointment card with you so you know what meetings you are scheduled for.
Town Hall – Region 2
Attendees are invited to join an open discussion on topics of their choice of particular interest to the region. It is an opportunity to cover items not otherwise on the conference agenda and hear updates on related AAMVA initiatives.
Town Hall – Region 4
Attendees are invited to join an open discussion on topics of their choice of particular interest to the region. It is an opportunity to cover items not otherwise on the conference agenda and hear updates on related AAMVA initiatives.
Law Enforcement Town Hall – Regions 1 and 3
Attendees are invited to join an open discussion on law enforcement related topics of their choice of particular interest to the region. It is an opportunity to cover items not otherwise on the conference agenda and hear updates on related AAMVA initiatives.

4:00 pm – 4:15 pm
Transition Break

4:15 pm – 5:15 pm
GENERAL SESSION: Optimizing the Customer Experience
DMVs continue to revolutionize how they interact with and serve their citizens. This session will explore what can be learned from companies outside the AAMVA community; how to approach and manage the holistic customer experience; and how it can be transferable to delivering government services.

5:30 pm – 7:00 pm
Chair’s Welcome Reception
Join Chair of the Board Kurt Myers at the Chair’s Welcome Reception and visit with colleagues from across the U.S. and Canada. While there, make a donation to CHOP and vote on your favorite Runway Bear from the Bears on Parade entries. Our fundraiser will benefit the CHOP Safety Center, a part of the Children's Hospital of Philadelphia. All the bears will be donated to CHOP’s Fostering Health Program, to go home with foster kids that receive medical care at CHOP’s clinic.
Courtesy Parsons

7:30 am – 4:00 pm
Registration

7:30 am – 4:00 pm
Conference Information Desk

7:30 am – 3:00 pm
Exhibit Hall

7:30 am – 8:30 am
Breakfast
Courtesy Auto Tag America

9:00 am – 10:15 am
CONCURRENT SESSIONS

Balancing Public Interest, Public Safety, and the Protection of Data
The public’s awareness and expectation of their rights, in relation to personal data privacy, have reached an unprecedented level. This is further complicated by balancing the role of the DMV, law enforcement needs, and jurisdiction privacy laws, often putting one factor in conflict with another. Jurisdictions share real examples of how they are applying data protection principles in a normal business environment, supporting officer safety, and remaining within their privacy laws.
Courtesy Explore Information Services
Automated & Connected Vehicles
Hear an overview of the latest AAMVA and CCMTA guidelines for testing and the deployment of Highly Automated Vehicles. Also, hear guidance on how to develop a plan to review and update your jurisdictional statutes, as well as developing a proactive education and communications strategy.

10:15 am – 10:30 am
Transition Break

10:30 am – 12:00 pm
CONCURRENT SESSIONS

QuickConnect – Regions 2 and 4
Regions 2 and 4 jurisdiction members can take advantage of this time to meet with exhibitors and qualified sponsors and see what solutions they have to offer. QuickConnect sessions are short, one-on-one meetings between a jurisdiction and an exhibitor or sponsor. Participants should have received a QuickConnect schedule after registration. Please bring your QuickConnect appointment card with you so you know what meetings you are scheduled for.
Town Hall – Region 1
Attendees are invited to join an open discussion on topics of their choice of particular interest to the region. It is an opportunity to cover items not otherwise on the conference agenda and hear updates on related AAMVA initiatives.Jurisdiction members are invited to an open discussion on topics of their choice.
Town Hall – Region 3
Attendees are invited to join an open discussion on topics of their choice of particular interest to the region. It is an opportunity to cover items not otherwise on the conference agenda and hear updates on related AAMVA initiatives.Jurisdiction members are invited to an open discussion on topics of their choice.
Law Enforcement Town Hall – Regions 2 and 4
Attendees are invited to join an open discussion on law enforcement related topics of their choice of particular interest to the region. It is an opportunity to cover items not otherwise on the conference agenda and hear updates on related AAMVA initiatives.

12:00 pm – 1:00 pm
Lunch

1:00 pm – 2:30 pm
CONCURRENT SESSIONS

Mobile DL: Where Are We Today
Come learn the policy implications of the soon-to-be-published mDL Design Standard and the new mDL procurement guidance. The presenters will discuss how the jurisdictions and industry partners are working together to innovate in this new area, while designing to meet the AAMVA standard to ensure interoperability and enhanced security. Also, hear from our international counterparts on their mDL activity and other common areas of interest as MVAs face common challenges together.
CDL Compliance
Topics will include updates on current rules, State Compliance Plans, National Registry II, and the Entry-Level Driver Training rulemaking. Alcohol & Drug Clearinghouse, and Employer Notification System.
NMVTIS Update
Please join us to find out the latest updates from the Department of Justice and the NMVTIS Business Rules and Law Enforcement Working Groups. You will also hear about using NMVTIS as a fraud detection tool in auto theft investigations and new access for non-sworn DMV Investigators.
Courtesy KAR Auction Services, Inc.

2:30 pm – 3:00 pm
Networking Break
Courtesy CBN Secure Technologies Inc. and Secure Title Administration, Inc.

3:00 pm – 4:00 pm
CONCURRENT SESSIONS

How to Manage Change Successfully
As our business continues to evolve, we are regularly introducing new processes and systems, all while dealing with competing priorities. How important is “Organizational Change Management,” and how do you manage change in your agency to keep a positive culture and engaged employees? Hear the current academic and industry perspectives, and learn how to embrace and implement effective change management strategies and programs in your organization.
A New Approach to Fighting Human Trafficking
Human trafficking is a complex crime presenting significant challenges to law enforcement, courts, and the wide array of agencies assisting victims. This session shares the innovative law enforcement training course to identify human trafficking and the increase in child rescues as a result. Also hear about the Philadelphia human trafficking task force, the DHS victim assistance program and how DMVs can assist victims.

4:00 pm – 5:00 pm
Chief Administrators’ Meeting (Invitation only)

9:00 am – 4:00 pm
Registration

9:00 am – 4:00 pm
Conference Information Desk

7:30 am – 8:45 am
Traditional Past Chairs’ Breakfast
All attendees are invited to join us for breakfast as we honor those who have served as Chair of the AAMVA Board.
Courtesy U-Haul International

9:00 am – 10:00 am
GENERAL SESSION: Women in Highway Safety Leadership
The AAMVA community has benefited from the presence and impact of many amazing women leaders throughout the years. This panel discussion will feature heads of DOTs, DMVs, and Law Enforcement agencies discussing their careers and the impact women have had on highway safety.

10:00 am – 10:15 am
Transition Break

10:15 am – 11:00 am
CONCURRENT SESSIONS

Real ID Implementation
Updates on compliance and enforcement efforts from the United States Department of Homeland Security.
Junk & Salvage Vehicles
Hear an overview of the new Salvage and Junk Vehicle Best Practice Guide and participate in a discussion on how some jurisdictions are tackling the challenges.
Ignition Interlock Program Best Practices
Be part of the first reveal of the 2018 Ignition Interlock Program Best Practices Guide and hear an update on the new law enforcement training video currently in development.

11:00 am – 11:15 am
Transition Break

11:15 am – 12:00 pm
CONCURRENT SESSIONS

Using Strategic Communications
Conversations with-and-about the motor vehicle business are happening every day throughout North America. Furthermore, there is no shortage of information that needs to be communicated to the public on matters relating to the services we provide. Whether communicating with customers, staff, and/or stakeholders, effective communication plans that use the newest technologies and innovative PR strategies are imperative to reach the right audiences, and to position ourselves to be part of the conversations. Learn about progressive and comprehensive strategies to proactively educate, and to build confidence in our agencies and our business.
New Tools in Licensing
The Ohio Department of Public Safety has developed a Portable Driving Simulator System (PDSS) as a driving skills pre-test of first time drivers before they proceed with the on-road skills test. Hear about how the data from the pilot phase shaped refinements and future plans for broader deployment in Ohio, as well as how the AAMVA committees plan to incorporate new vehicle technology in driver testing.
Disability Placard/Plate Fraud and Enforcement Best Practices
Be part of the first reveal of this just-released Best Practices Guide. The NHTSA Office of Civil Rights will describe the scope of this national problem, then an overview of the new best practices document will be provided.

12:00 pm – 1:30 pm
Awards Luncheon
Courtesy 3M

1:30 pm – 2:45 pm
CONCURRENT SESSIONS

Major Incident Response Case study: The 2017 Seattle I-5 Train Crash
Hear about the December 2017 train derailment that closed I-5 in DuPont Washington, how the NTSB and WSP coordinated their response with all the responding agencies, and how WSP used new technology to expedite road opening without compromising a quality investigation.
Reality at the Front Counter
Management of DMVs who are responsible for policy and operation do not always have the opportunity to see first-hand how the public interacts with their agency. The experience of DMV employees at the counter are unlike what any other DMV team member experiences. This panel of DMV front-counter employees will provide insight to the challenges they face with customers on a daily basis.

2:45 pm – 3:00 pm
Transition Break

3:00 pm – 4:30 pm
CONCURRENT SESSIONS

Identity Proofing & Vetting
This session covers how member jurisdictions are using verification services and Facial Recognition to protect the identity of their customers and improve the integrity of the state-issued identity credential. Programs to focus on include the State-to-State Verification Service (S2S), the US Passport Verification Service (USPVS), and Verification of Legal Status (VLS). We will feature members who use the services to share experiences andbenefits. Also covered in this session will be facial Recognition multi-state pilots that are currently underway.

Automated & Connected Vehicles Pilot Programs
Join a robust discussion as we explore some of the pilots and testing of automated passenger vehicles, shuttles and commercial vehicles taking place today.

Voter Registration and the DMV
With U.S. mid-term elections approaching, this session provides members with a forum to discuss state efforts related to motor-voter registration and the associated data impacts on DMVs.

5:30 pm – 6:30 pm
Commonwealth of Pennsylvania Banquet Reception
Courtesy Gemalto, Insurance Information Exchange (iiX), and Polk

6:30 pm – 9:00 pm
Commonwealth of Pennsylvania Banquet
Courtesy Deloitte Consulting LLP and Industry Advisory Board

9:00 pm – 11:00 pm
Celebrate in the City of Firsts
To quote Philly’s own Rocky Balboa, “Every champion was once a contender who refused to give up.” What better way to celebrate years of innovation in the AAMVA community than in the City of Firsts, home of the determined Rocky and the inventive Benjamin Franklin. So bring your innovative spirit, your dancing shoes, and your boxing gloves, and let’s party the night away in Philadelphia, City of Firsts.
Courtesy IDEMIA

Tuesday, August 21