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  • Customer Convenience Award


  • Category: Service 

    The Customer Convenience Award recognizes jurisdictions for making life easier for customers, through offering or enhancing things such as online transactions, mobile units, access to vital records, improved payment options, greeter/triage stations, the ability to speed up service if the wait time is long, or other conveniences.

    This is an agency award. There will be one agency recognized as the Regional winner in each region and of those four, one will be chosen as the International winner.
        

    Selection Criteria

    • Project/program results in customer convenience
    • Customers benefited from project/program
    • Measurable outcomes
    • Customer testimonials endorse service
         

    Eligibility
    AAMVA’s Awards Program is open to all AAMVA jurisdiction members that are in good standing. Entries submitted for the 2020 Awards must have been conducted (produced, implemented, and/or developed) between October 1, 2018 and September 30, 2019. If an entry won an award in 2019, it cannot be resubmitted for 2020 unless it has major upgrades or developments.

    For specific questions regarding awards and submissions, please contact Freshta Rosario


    2019 CUSTOMER CONVENIENCE AWARD WINNERS
          

    INTERNATIONAL and REGIONAL WINNER
    Arizona Motor Vehicle Division | Abandoned Vehicle Process Innovations Save Time and Money
     

    REGIONAL WINNERS
    Maryland Motor Vehicle Administration | One Stop Shop for Insurance Compliance Payments
    Nebraska Department of Motor Vehicles | Metro South Service Center
    Tennessee Department of Safety & Homeland Security | Motor Voter Initiative
       

    Download a complete list of the 2019 award winners.


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