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  • Customer Convenience Award


  • Category: Service 

    The Customer Convenience Award recognizes jurisdictions for making life easier for customers, through offering or enhancing things such as online transactions, mobile units, access to vital records, improved payment options, greeter/triage stations, the ability to speed up service if the wait time is long, or other conveniences.

    This is an agency award. There will be one agency recognized as the Regional winner in each region and of those four, one will be chosen as the International winner.
        

    Selection Criteria

    • Project/program results in customer convenience
    • Customers benefited from project/program
    • Measurable outcomes
    • Customer testimonials endorse service
         

    Eligibility

    AAMVA’s Awards Program is open to all AAMVA jurisdiction members that are in good standing. Entries submitted for the 2021 Awards must have been conducted (produced, implemented, and/or developed) between October 1, 2019 and September 30, 2020. If an entry won an award in 2020, it cannot be resubmitted for 2021 unless it has major upgrades or developments.

    For specific questions regarding awards and submissions, please contact awards@aamva.org.


    2021 CUSTOMER CONVENIENCE AWARD WINNERS
          

    INTERNATIONAL and REGIONAL WINNER

    Colorado Department of Revenue | Improving the Customer Experience at the Colorado DMV

    Idaho Division of Motor Vehicles | Online Services Portal

    REGIONAL WINNERS

    District of Columbia Department of Motor Vehicles | Self-Service OBD Emissions Kiosk

    Florida Department of Highway Safety & Motor Vehicles | Florida Licensing On Wheels - FLOW

    Illinois Office of the Secretary of State | DARST Appointment Tool

    Download a complete list of the 2020 award winners.


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