dcsimg
  • Customer Convenience Award


  • Category: Service 

    The Customer Convenience Award recognizes jurisdictions for making life easier for customers, through offering or enhancing things such as online transactions, mobile units, access to vital records, improved payment options, greeter/triage stations, the ability to speed up service if the wait time is long, or other conveniences.

    This is an agency award. There will be one agency recognized as the Regional winner in each region and of those four, one will be chosen as the International winner.
        

    Selection Criteria

    • Project/program results in customer convenience
    • Customers benefited from project/program
    • Measurable outcomes
    • Customer testimonials endorse service
         

    Eligibility
    AAMVA’s Awards Program is open to all AAMVA jurisdiction members that are in good standing. Entries submitted for the 2019 Awards must have been conducted (produced, implemented, and/or developed) between October 1 and September 30, 2018. If an entry won an award in 2018, it cannot be resubmitted in 2019 unless it has major upgrades or developments.

    For specific questions regarding awards and submissions, please contact Freshta Rosario


    2018 CUSTOMER CONVENIENCE AWARD WINNERS
          

    INTERNATIONAL and REGIONAL WINNER
    Nevada Department of Motor Vehicles for Justice Court Counter at DMV     

    REGIONAL WINNERS
    Iowa Department of Transportation, Motor Vehicle Division for| Reducing Barriers for New Iowans
    New York State Department of Motor Vehicles for New York State DMV Modernization – Proof Wizard
    Virginia Department of Motor Vehicles for TSA Enrollment Services at DMV


    Download a complete list of the 2018 Awards Winners


  • Related Content