Thursday, May 25

7:45 am - 4:00 pm


8:00 am - 9:00 am

Traditional Past Presidents' Breakfast

All attendees are invited to join us for a sit-down breakfast honoring past presidents of Region 1.

9:00 am - 10:45 am


Impaired Driving Panel Discussion

Join us for a discussion on the New York State Police's Drug Recognition Program (DRE) and Advanced Roadside Impaired Driver Enforcement (ARIDE). We will also have representatives from a designated organization to provide insight how their state/province engages in the DRE/ARIDE programs.

Not Your Mama's DMV: New Approaches to Customer Service and Delivery

Hollywood’s long running joke about the customer experience at the DMV is passe. In jurisdictions throughout the continent, tools have been implemented, and plenty more are being developed to create an experience that is an unexpected and welcome change for customers. These large and small customer service initiatives are tested and ready for implementation at your agency.

10:45 am - 11:00 am

Transition Break

11:00 am - 12:00 pm


Employee Safety and Wellness: The DMV Hierarchy of Needs

Maslow’s Hierarchy of Needs states that individuals' most basic needs must be met before they become motivated to achieve higher-level personal development. With the ever-changing landscape of today’s workplace, what can leaders do to make sure their employees feel safe, valued, and engaged? This session will examine the measures jurisdictions have undertaken to care for their employees' physical safety while on the job and explore new ways to motivate and engage employees to benefit the overall success of the agency.

Specific-Use License Plates: Navigating Appropriate Use

Specific-use license plates are plates not assigned to a certain vehicle such as dealer and transporter plates. Because these plates are not affiliated with a specific vehicle, they are susceptible to misuse, fraud, and other criminal activity. AAMVA members took this challenge on and developed a best practice to help jurisdictions create or enhance regulatory efforts for managing these license plate programs. Join this session to learn how you may be able to implement the over 70 recommendations provided in this best practice.

12:00 pm - 1:30 pm

Awards Luncheon

Join us for a luncheon that recognizes excellence in the motor vehicle and law enforcement community by honoring individuals, teams, and organizations as 2023 AAMVA Awards Program winners from Region 1.

1:30 pm - 2:30 pm


Challenges with Medical Programs

Join us for a discussion on some current issues in medical programs for DMV’s. Whether it’s problems for drivers to get medical reports back due to appointment backlog, testing drivers who require adaptive equipment, or working with customers who need to be reviewed by a medical review panel, DMV’s across the nation are scrambling to handle issues that arise in multiple areas relating to medical fitness. Please attend to hear how various experts are handling these areas.

Fraudulent Altered Vehicle (Limousine) Registration, Inspection, and Enforcement

Join us as the New York State Police, Department of Motor Vehicles, and Department of Transportation provide insight on enforcement efforts related to altered vehicles, commonly known as limousines, since the 2018 Schoharie limousine crash.

2:30 pm - 2:45 pm

Transition Break

2:45 pm - 4:00 pm


The Future is Now: Appointments, Queuing Systems, and Virtual Customer Service

The COVID pandemic has forever changed the way we do business with our customers and there’s no going back. Customers expect the same type of service from their DMV’s that they get with their doctor’s offices, banks, and other private sector institutions. What are we doing right? What can be done better? Is there more on the horizon? Learn more from jurisdictions that have embraced these changes and implemented new technologies and processes to better serve their customers.

Examining Motorcycle Safety

Motorcyclists drive less than 1% of vehicle miles traveled but account for 14% of fatalities. Over the past three years, we have seen a consistent rise in crashes and fatalities so it is critical to examine factors contributing to this problem. Attend this session and discuss prevention methods (proper riding gear, reducing distracted driving, educating non riders, etc.) available to members.

Administrators to the State House

2:45 pm - 5:00 pm

Administrator Gathering

Administrators will have the opportunity to visit the Rhode Island State House where they will meet the Speaker of the House of Representatives, the Honorable K. Joseph Shekarchi.

4:00 pm - 5:00 pm

 Jurisdiction Gathering

This is an opportunity for jurisdiction peers to discuss topics.

6:00 pm - 7:00 pm

Rhode Island State Reception 

7:00 pm - 9:00 pm

Rhode Island State Banquet

Join Region 1 President Bud Craddock and his team as they host the final business of the conference, ushering in a new Board of Directors and handing the baton to the incoming Regional President. There will also be a check presentation of the money raised to support B.A.C.A.