2022 Region 2 Conference Presentations

Mobile, AL
May 3-5, 2022

For all AAMVA members

If you are not logged in already, you will be prompted to log in. After logging in, files will be accessible. Most files are PDFs of the presentations. Some files are zip folders that contain presentations with companion multimedia files (videos and audio clips). Depending on the size of the file, you may experience a wait before it successfully downloads.

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Mobile Driver’s Licenses

Developments from LA, FL, and GA with mobile driver’s licenses and state implementations including publication of standards and guidelines

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Modern Vehicle Sales

Dealer sales, online vehicle sales, temp tags, and how jurisdictions are tackling processing of sales

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Convictions, Withdrawals, and Reinstatements

Driver licensing process and systems, including State-to-State Verification Service (S2S) developments, the inclusion of driver history record implementation, compacts, and more

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Contact Centers

Sneak peek at the topics a contact center best practices guide will focus on including staffing, model structure, and data analytics; industry insight into what the world of contact centers is working toward with technology, tools, and trends

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Workplace Safety: Ensuring Staff and Customer Welfare

Keynote speaker presents behaviorisms post-pandemic and the precautions to be taken for public-service/front-line working in 2022; the need for threat assessment management and the potential consequences when possible threats are ignored

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License Plates

How jurisdictions are handling supply chain challenges such as aluminum shortages

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Remote Working

Industry solutions that may assist in a long-term shift to a remote workforce; how one jurisdiction transitioned to a permanent remote contact center; how another jurisdiction now successfully assists the public with its virtual branches

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Service Delivery: Virtual Intake, Appointments, and Backlogs

Unique opportunities to adopt new service delivery methods using technology such as virtual intake, pivoting from closures to appointments, developing a hybrid model for customer service

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Driver Skills and Knowledge Testing

Jurisdictions share changes to CDL testing; learn from VA's modified skills test pilot, GA's virtual non-commercial skills test, NC's virtual school bus driver training

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E-title, E-lien and E-odometer

Highlights the latest issues, trends, and advancements in transfers of ownership and lien management

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Jurisdiction Highlights and Innovation

Ideas, accomplishments, priorities, and future projects from innovative jurisdictions

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Meeting Staffing Needs

Challenges and ideas on recruitment, retention, incentives, and alternative work schedules; meet service demands while facing staff shortages

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The New Fraud Frontier

Fraud trends and techniques that impact your jurisdiction today and in the future