• AAMVA Board of Directors - Member Biography

  • headshot-Shiomoto-Jean-thumbnail
    Jean Shiomoto
    Director, California Department of Motor Vehicles

    Jean Shiomoto was appointed the Director of the California Department of Motor Vehicles by Governor Brown on November 5, 2013. Prior to that Jean was the Chief Deputy Director since April 1, 2012 and the Acting Director since January 2013. Jean directs the statewide operations of the department that include driver licensing, vehicle and boat registration, motor carrier licensing, driver safety, occupational licensing and regulation of those programs. Jean serves on the Board of Directors for the American Association of Motor Vehicle Administrators.

    Jean has been with the Department of Motor Vehicles for over 27 years and has over 35 years of experience in administrative and fiscal management in State Government. Prior to her appointment as Chief Deputy Director, Jean served as the Department of Motor Vehicle's Deputy Director of the Communication Programs Division from 2008 to 2012 and prior to that as the Chief Financial Officer from 2004 to 2008. Jean was responsible for the financial operations of the department that included budget development, revenue and expenditure tracking, workload forecasts, and activity based costing. 

    As the Deputy Director of Communication Programs Division, Jean led the development and implementation of a number of customer service enhancements; the “DMV Now” application for the iPhone and Android smart phones which provides DMV Alerts, office locations, wait times, sample tests, and videos; Virtual Hold (customer call back from a call center agent); Telephone Appointment Reminders for customers; social media interaction with customers through Twitter, Facebook, & blogs; identify management for DMV’s online services; specialized Areas of Interest on DMV’s Web Site which contain specific information in one location for the trucking community, active military and veterans, and motorcycle community; and an online “How Are We Doing?” survey for real time customer feedback. 

    As the Chief Financial Officer for DMV, Jean managed a $939 million support budget and $93 million capital outlay budget. In 2003, Jean led the Accounting Office in the issuance of 4.7 million Vehicle License Fee Car Tax Refunds for $624 million dollars. 

    Jean earned a Bachelor of Science degree from the California State University, Sacramento in Business Administration with a concentration in Accounting. In addition, Jean is active with ACC Senior Services in Sacramento and served on the Board of Directors from 2007 to 2014 and the last two years as President. ACC is a nonprofit 501 (c) (3) organization open to people of all ages that can benefit from the programs and services that help older residents. ACC’s core programs are the ACC Care Center, ACC Senior Services, ACC Greenhaven Terrence Independent Living, ACC Assisted Living, and Meals on Wheels by ACC.