Darcy Doty is AAMVA's Vice President of Motor Vehicle Administration (MVA) Operations and Customer Experience. Before starting in March 2025, Darcy worked as Customer Services Director for the Iowa Department of Transportation's Motor Vehicle Division, leading nearly 200 employees statewide with a focus on operational strategy and customer experience for driver and identification services, as well as vehicle and motor carrier services. Prior to that, Darcy served as the Education and Information Manager for Iowa's Motor Vehicle Division and served as Director of Student Programs at Drake University. She has over 20 years of experience in organizational performance, operational strategic planning, root-cause analysis, leadership coaching, process improvement, and program assessment. Darcy holds a Bachelor of Science, Master of Public Administration, Specialist of Education in Leadership, and Doctor of Education in Leadership, all from Drake University. In 2022, Darcy completed a certificate for Compassion Training at Stanford University's Center for Compassion and Altruism Research and Education, focusing on compassionate leadership and resiliency.