8:00 am - 9:00 am
Traditional Past Presidents' Breakfast
Join us for a sit-down breakfast honoring the Past Presidents of Region 4.
8:30 am - 12:00 pm
Registration
9:00 am - 10:15 am
CONCURRENT SESSIONS
Driver Safety and Driver Medical Issues
Join us to go into an in-depth discussion on driver safety and driver medical Issues. You will hear about online renewals for seniors, best practices, and a presentation on bioptic driving.
Fraud
Ensuring customer transactions are secure in a digital environment is a top MVA priority. Learn about the latest trends in digital fraud and how MVAs are working to protect personal information, prevent criminals from accessing MVA digital information, and how MVAs identify those who do.
Mitigating Risk to Employee Safety
This session is focused on the increase in customer issues that all jurisdictions are reporting in the wake of COVID-19 interruptions to service and how they are dealing with the overall increase in threatening customer behavior. Employees on the front lines of DMV work are taking the brunt of these changes and it is changing the culture of work. Hear from the U.S. Cybersecurity and Infrastructure Security Agency (CISA) about best practices to understand, manage, and reduce risk to cyber and physical infrastructure. CISA will also highlight free resources available to U.S. jurisdictions to help them build their own secure and resilient infrastructure.
10:15 am - 10:30 am
Refreshment Break
10:30 am - 12:00 pm
CONCURRENT SESSIONS
Motor Vehicle Agency Peer-to-Peer Discussions
Join your peers for topic specific open discussions and small group conversations. Driver, vehicle, and operations topics will be highlighted. This session will have a topic for everyone or you can bring a topic of your own to start.
Eyes in the Sky
Learn how remotely piloted aircraft systems (a.k.a. drones) are enhancing police investigations and officer safety by allowing for new ways to collect evidence and enhance situational awareness.
12:00 pm - 1:30 pm
Awards Luncheon
Join us for a luncheon that recognizes excellence in the motor vehicle and law enforcement community by honoring individuals, teams, and organizations as 2023 AAMVA Awards Program winners from Region 4.
1:30 pm - 2:30 pm
GENERAL SESSION
Customer Satisfaction with Government Services
McKinsey's State of the States customer experience benchmark research provides insights for government leaders on how to deliver better services, operate more effectively, and improve public trust. The presenters will share the identified pockets of excellence and insights into what is driving exceptional end-to-end resident experiences. Attendees will leave with a more thorough understanding of experiences in 21 common state government services and hear about national findings and examples of how leaders are transforming experiences with government.
2:30 pm - 2:45 pm
Transition Break
2:45 pm - 3:45 pm
CONCURRENT SESSIONS
Mandatory Alcohol Screening
Canada made national changes that impacted all provinces and territories when it legislated mandatory alcohol screening. Learn from a RCMP impaired driving specialist on the results and how mandatory alcohol screening at any traffic stop has impacted policing.
Data Driven Culture and DMV Optimization
Join us to talk about using data to help drive daily and strategic operations in your business. You will leave this session with tools and resources to help you make data driven decisions as well as an example to optimize your brick and mortar locations.
3:45 pm - 4:00 pm
Refreshment Break
4:00 pm - 5:00 pm
CONCURRENT SESSIONS
The Fight Against Catalytic Converter Theft
Attend this session to learn about the trends, impacts, prevention, and innovative ways jurisdictions are battling this major issue.
Pathways to Funding Roads and Vital Infrastructure
As gas tax revenues continue to decline, many states cannot keep pace with the costs of operating, maintaining, and improving their vital transportation system. Most states are exploring additional funding sources, including road usage charging (RUC), a pay-by-mile system that would replace the gas tax. Join us to hear about the latest research, policy, pilots, and studies that will shape the future of roadways.
National Motor Vehicle Title Information System (NMVTIS) Business Case Studies
NMVTIS is an important tool to fight fraud and ensure consumer protection in motor vehicle transactions. Learn how jurisdictions have utilized information contained in NMVTIS to unravel vehicle history mysteries.
5:30 pm - 7:00 pm
Charity Auction and Reception
In keeping with tradition, join your colleagues for networking, fun, and to support the silent charity auction. Region 4 President Eric Jorgensen has selected the Wounded Warrior Project, which through their direct programs in mental health, career counseling, and long-term rehabilitative care, along with their advocacy efforts, improve the lives of millions of warriors and their families.
7:00 pm - 9:00 pm
Arizona State Banquet
Join Region 4 President Eric Jorgensen and his team, as they host the final business of the conference, ushering in new the new Region 4 Board of Directors and handing the baton to the incoming regional president. There will also be a check presentation of the money raised to support the Wounded Warrior Project.