FMCSA Removes Noncompliant Training Providers

12/5/2025

Notice to DMV CDL Staff: FMCSA Training Provider Registry Action and Customer Service Guidance

Background

The Federal Motor Carrier Safety Administration (FMCSA) has removed nearly 3,000 CDL training providers from the Training Provider Registry (TPR) that have not been active for over a year. Additionally, 4,000 more providers have been placed on notice for noncompliance with Entry-Level Driver Training (ELDT) standards.

A Positive Step Forward for Driver Safety

This FMCSA enforcement action marks progress toward safer roads and supports AAMVA's mission. For years, DMVs have observed varying quality levels among ELDT providers, with some falling short. FMCSA’s action demonstrates a renewed commitment to driver safety and training quality.

By removing providers who fail to meet federal standards, this initiative strengthens the integrity of the CDL licensing process and reinforces the value of commercial driver education. While this action may create short-term customer service challenges, it ultimately supports our shared goal of putting only the safest, best-trained commercial drivers on our roads.

To address these challenges, we want to provide jurisdictions with helpful guidance to consider.

Impact on DMV Operations

This action will create customer service challenges:

  • Training certificates from suspended providers are still valid if the training was provided before the suspension occurred.
  • Training certificates from suspended providers are not valid if the training was provided after the suspension occurred.
  • Customers may have invested substantial time and money in training that no longer meets federal requirements.
  • Expect increased call volume, in-person inquiries, frustration, and potential escalation at service counters.

Proactive Strategies

What Can DMVs Do Before Testing or Enrollment:

  • Verify Training Provider Status: Recommend that customers confirm their provider is listed on the FMCSA Training Provider Registry before they schedule or arrive for a CDL skills test: https://tpr.fmcsa.dot.gov/.
  • Post Physical Notices: Display at CDL testing locations: “verify your CDL training provider is approved. Visit https://tpr.fmcsa.dot.gov/ before enrolling.”
  • Update Digital Channels:
    • Add alert/FAQ to website CDL section.
    • Post social media reminder with link to TPR.
    • Include verification reminder in CDL appointment confirmations.

Sample Language for Communications:

  • Website/social media: “IMPORTANT: Before enrolling in CDL training, verify your provider is listed on the FMCSA Training Provider Registry. Only approved providers meet federal requirements. Check status at https://tpr.fmcsa.dot.gov/.”
  • Appointment Confirmations: “Reminder: Your CDL training must be completed by an approved provider listed on the federal Training Provider Registry. Verify your provider's status at https://tpr.fmcsa.dot.gov/.”

Key Messages for Customers

Suggested Positive Messaging for Staff and Customers:

  • “FMCSA’s recent action strengthens the integrity of CDL training nationwide. By ensuring only compliant providers remain, we’re helping create safer roads for everyone.”
  • “This is a proactive measure to protect drivers and the public. It ensures that your training meets the highest federal standards for safety and quality.”
  • “While this may cause temporary inconvenience, it guarantees that your investment in training leads to a valid CDL and a safer driving career.”

Customer Guidance

Before Enrolling in Training, educate customers to:

  • Always verify provider status at https://tpr.fmcsa.dot.gov/.
  • Only training from active TPR-listed providers meets federal ELDT requirements.
  • Check the registry immediately before enrolling, as status can change.

If Customer's Provider Was Removed, inform customers that:

  • Training certificates from suspended providers are valid if the training occurred before the suspension.
  • Training certificates are not valid if the training occurred after the suspension.
  • They must complete training with an approved provider.
  • They need to contact the provider directly for refund questions (DMV cannot intervene in private transactions).

If Customer's Provider Is on Notice, encourage customers to:

  • Contact the provider to ask if they can prove compliance within 30 days.
  • Monitor TPR status regularly at https://tpr.fmcsa.dot.gov/.
  • Consider waiting or selecting an alternative provider.

Sample Responses to Common Questions

Q: “My provider was removed. What now?”

A: “I'm sorry you're dealing with this. You'll need to complete your training with a provider that's currently approved on the federal Training Provider Registry. I can show you how to check the registry for alternatives in your area. For refund options, you'll need to contact your original provider directly. We can't get involved in that conversation, but it's worth reaching out to see what they can offer.”

Q: “I already paid for training. Can I get a refund?”

A: “I'm sorry you're dealing with this—it’s not the situation anyone wants to be in. Refunds are handled directly between you and the training provider, so I'd recommend contacting them as soon as possible to discuss your options.”

Q: “Will my certificate still work if my provider is on notice?”

A: “Your training certificate is valid if it was completed while your provider was actively listed on the Training Provider Registry. Since your provider is currently on notice, I'd recommend checking the registry before each training session to confirm their status hasn't changed. If they're removed before you complete your training, unfortunately they are no longer an approved provider and won't meet the federal requirements.”

Q: “How do I find a legitimate provider?”

A: “The best resource is the FMCSA Training Provider Registry, which shows all currently approved providers. Verify the provider is actively listed on the registry right before you enroll, since their status can change. Would you like me to write down the website for you?”
 

Reminders for Staff

  • This is a federal FMCSA action, not a state DMV decision.
  • FMCSA removed providers for failing to meet federal standards. The goal is to ensure safety and compliance in training delivery, not to penalize drivers.
  • Direct customers to verify TPR status themselves; DMVs don’t endorse specific providers.
  • We cannot provide legal or financial advice on refunds.
  • If a customer becomes upset, provide FMCSA contact information and explain that DMV does not control provider approval.
  • Stay supportive. Customers may be frustrated or financially impacted.

 

For questions about AAMVA's policy resources, please contact Jeff Oberdank, AAMVA's Portfolio Director of Driver Testing and Examiner Training.