Staff Project Manager
Motor vehicle administrators (MVAs) across North America are at the forefront of public service innovation, serving millions of customers through evolving in-person and digital channels. This new working group offers an exciting opportunity to collaborate with fellow professionals in defining and developing best-practice service delivery models that will elevate customer experiences across our jurisdictions. Our collaborative work will focus on creating practical, flexible frameworks for service delivery, spanning both traditional and digital channels that support consistent, high-quality customer experiences while optimizing operational effectiveness. Whether you're passionate about customer experience, operational excellence, or service innovation, your perspective will help shape resources that jurisdictions can adapt to their unique needs and goals.