Staff Project Manager
This working group is tasked with developing best practice guidelines for potential service disruptions that motor vehicle agencies (MVAs) may encounter, for in-person service environments and call center and/or central office environments, including:
- Responding to active shooter/active threats
- Office security design, including tenets of Crime Prevention Through Environmental Design (CPTED)
- Security staffing
- Dealing with First Amendment Auditors and others who seek to disrupt in-person services
- Legal threats and challenges from Sovereign Citizens and others who engage in sometimes harassing calls and/or written communication
- Other areas where there could be significant challenges for the provision of MVA services and products
For questions about the group, please contact the staff project manager below.