**NEW AWARD**

This award is presented to jurisdiction individuals who have excelled in customer service delivery in a call center or on the front line of motor vehicle administration.

This is an individual award and is awarded one per each region and among those, an international winner is selected.

Each agency may submit only ONE entry.

Criteria for selection:

• Impact on customer service delivery
• Positive effect on agency
• Serves as a model for other employees
• Customer testimonials endorse service