This award is presented to a jurisdiction agency or individual who identified and implemented innovative changes that positively affected their agency and/or community. The innovative changes must be transferable to other jurisdictions or organizations, such as best practices, model legislation, standards, etc.
This can be either an agency or an individual award and is presented at the international level.
Each agency may submit only ONE entry.
Criteria for selection:
- Innovative change positively affected the agency and/or community
- Intended program benefits were achieved
- Measurable improvements
- Transferability of the innovative change
- Unintended benefits
2025 Winner
Georgia Department of Driver Services
GA DDS Elevates Technology for 5
-Star Customer Service
The Georgia Department of Driver Services (DDS) is embracing new technologies like app clips, self-service kiosks, and the Incode address and password reset functionality to streamline and enhance the customer experience. This modernized approach is designed to address common customer pain points by reducing wait times, making services more accessible, and simplifying essential transactions. Self-service kiosks placed at DDS locations and select grocery stores give customers another convenient option for completing tasks independently.